ENGAGEMENT
AND LEGAL FRAMEWORK.
These terms define the legal and operational framework under which EthosCore delivers custom software engineering, product architecture, and enterprise digital solutions.
Acceptance of Terms
By browsing our website, requesting an engineering consultation, or commissioning custom software from EthosCore (“EthosCore”, “we”, or “our”), you (“Client”, “Customer”, or “User”) agree to be bound by these Terms of Service.
Where a separate formal Master Services Agreement (“MSA”) or Statement of Work (“SOW”) is executed between both parties, the terms of that specific written agreement shall take precedence over these general terms in the event of any conflict.
Scope of Services & Statements of Work
EthosCore provides digital product design, bespoke software engineering, enterprise systems integration (such as ERP, CRM, and high-performance POS platforms), cloud infrastructure provisioning, and ongoing maintenance retainers.
- Statements of Work (SOW): Each engagement is initiated with an explicit scope detailing technical deliverables, architecture stack, milestones, and timelines.
- Change Orders: If project requirements evolve beyond the agreed specification, EthosCore will provide an engineering impact assessment and supplementary change order prior to implementation.
Intellectual Property & Source Code Ownership
We believe in complete ownership freedom for the businesses we build for.
Upon receipt of full and final payment for an agreed milestone or project, 100% of the custom source code, UI designs, and database schemas created specifically for the Client transfer to the Client.
EthosCore retains ownership of pre-existing boilerplates, internal developer tooling, and general-purpose libraries, granting the Client a perpetual, royalty-free, non-exclusive license to use them within their system.
Client Responsibilities
To ensure project momentum and engineering accuracy, the Client agrees to:
- Timely Domain Knowledge: Provide necessary operational business rules, data dictionaries, and stakeholder access required for architectural design.
- Third-Party Credentials: Furnish required API tokens, developer accounts, and staging sandbox access in a timely manner.
- Review Cycles: Review submitted sprint demo environments and deliver feedback within the agreed evaluation period (standard 7 business days).
Invoicing & Milestone Payments
Engineering services are billed based on milestone schedules or structured monthly retainers specified in the SOW.
- Invoices are due within 14 calendar days of issuance unless otherwise stipulated.
- Milestone deployments to client-owned production environments occur following milestone invoice clearance.
- Taxes, GST, and statutory levies are applicable as per Indian government regulations.
Mutual Confidentiality
Both EthosCore and the Client agree to protect confidential information with the same degree of care as their own proprietary data (and never less than reasonable care).
Proprietary algorithms, business models, unreleased product features, customer identities, and financial figures exchanged during engagement remain strictly protected under non-disclosure obligations for a minimum of 3 years following project completion.
Warranties & Limitation of Liability
Engineering Quality Warranty:
EthosCore warrants that all software delivered will substantially conform to the specifications documented in the SOW. We provide a 30-day post-handover warranty window to resolve defects in delivered features at no extra cost.
In no event shall either party be liable for any indirect, incidental, or consequential damages (including loss of business profits or data corruption) arising out of third-party API changes, cloud hosting outages, or force majeure events. Total aggregate liability is limited to fees paid under the relevant SOW.
Governing Law & Dispute Resolution
These Terms and any contractual dispute arising from them shall be governed by and construed in accordance with the laws of India.
Any dispute that cannot be resolved amicably within 30 days shall be referred to arbitration in Ahmedabad, Gujarat, India in accordance with the Arbitration and Conciliation Act, 1996. The courts in Ahmedabad shall have exclusive territorial jurisdiction.